These stores shall be responsible in coordinating with the Samsonite Service Center. Are you sure you want to remove the following product from the cart? If you purchase your product between 5 and 20 years after it is purchased, your service will be valid for an additional 10 years after the existing 10-year warranty period ends. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. However, if the wheel is severely damaged, youll need to replace it. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. It is beneficial to both the environment and the consumers. Phone number (required for parcel deliveries) *. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. Finally, keep a copy of your purchase receipt with you at all times. Our warranty is intended to give you specific legal rights. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. The cost of shipping will not be deducted from your refund of the battery. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. High Sierra products are warranted to the original owner for the lifetime of the product against defects in materials or workmanship under normal recreational use. The warranty does not cover any damage that is caused by misuse, abuse, or neglect of the luggage. This warranty is global and you may have your Product repaired at any Service Center in the world. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Does tumi luggage have a lifetime warranty? In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. While it can be frustrating, its actually not that difficult to fix. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. Discover our vast range of suitcases, laptop bags and other luggage. as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, This includes defects in materials and workmanship, as well as any damage that may occur during normal use of the luggage. If you no longer have your warranty information, please contact [email protected] with pictures of your product. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. Sign Up for Email and get access to exclusive offers & the latest updates! The warranty provided herein is limited to the value of the Product. In the Case Samsonite will not be liable to pay the customer the difference Find your local Samsonite store and favorite bag. Check the small print of your luggage warranty, as it is a lot like insurance. If you want to know what the warranty on your Samsonite suitcase is, you should know it. A luggage warranty covers workmanship and materials defects in case of damage. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. To locate the nearest Repair Centre, please click here. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. With a little bit of effort, you can easily fix a broken suitcase wheel. Free Shipping Over $150 see details. Incidental and consequential damages are expressly disclaimed. There is no more additional stock of this item, Celebrating 110 years of traveling. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. Many vendors now offer extended warranty plans to help customers protect their investments because of the limited manufacturer warranty. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. If the damage to your luggage is covered by the warranty, Samsonite requires that an authorized repair center handle the repairs; going to an unauthorized repair facility voids the warranty. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. Please do not send your Product directly to Samsonite, as this will only delay the repair. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. . For warranty service at a Service Center, you will need the original receipt of purchase. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If the handle is broken, you can replace it with a new one or sew it back on. Improper or incorrectly performed maintenance or repairs void this warranty. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. WebGeneral Warranty Info. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. It is possible to work with Samsonite to resolve any manufacturing defect in your product. N461919. 2022 Samsonite IP An error occurred in your subscription. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Please turn it on so that you can experience the full capabilities of this site. Are Authentic Coach Bags Made In The Philippines? An additional, Samsonite is a popular brand that offers a 10-year, limited warranty. The Samsonite luggage warranty covers any manufacturing defects in your Samsonite luggage for the lifetime of the product. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Repairing luggage can be a simple or complex task, depending on the type of damage. All rights reserved. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. Canada: 1-800-265-4933 Review your luggages warranty to see if the damage is covered. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 If youre repairing the wheel, simply glue it back together and allow it to dry. Remember me? The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. ext 220 (English Calls) When you request warranty service, you are typically asked to submit a receipt, though this is not always required. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. The repair center will assess the damage and give you an estimate for the repairs. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. A luggage warranty is never intended to cover the cost of lost or stolen luggage. Samsonite is well-known for its high-quality, long-lasting suitcases. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. There is no more additional stock of this item, Personal Information You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. ext 237 (French Calls) Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Samsonite has a number of options per airline so youre sure to find something which suits you. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. . | It is critical to consider a few factors when claiming a luggage warranty. Copyright 2023 Samsonite IP Holdings S.r.l. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. Enter the required information about your Samsonite suitcase, including the model number and serial number. Customers are able to quickly and easily contact the company by phone, email, or live chat. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. United States: 1-800-262-8282 Customers must have proof of purchase to be eligible for a warranty claim. This means that Tumi will cover all repair costs, including shipping, even if Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. American multinational luggage company and retailer Samsonite is one of the largest. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. An error occurred in your subscription. If the wheels are broken, you can replace them with new ones. Review the fields highlighted in red before continuing Your product Product Name or SKU Number Your Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed warranty repairs. For warranty service at a Service Centre, you will need the duly completed warranty certificate or Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! Manufacturing specifications are subject to change without notice. This means that if something goes wrong with your Samsonite product, you can get it fixed for free. Manufacturing specifications are subject to change without notice. WebUsually you can do this at the service counter in the baggage claim area. Inspect your Product immediately after handling by anyone other than you. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. If the wheel is simply cracked, you may be able to glue it back together. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. All rights There are additional conditions explained in the warranty booklet for Samsonite products. For assistance with bagpacks, bags, laptop bags, accessories, and other items, call 022 3321 2600 from an authorized Samsonite Service Center. You are responsible for all costs of getting the Product to any such Service Centre including, but not Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. Please register your product and provide your purchase receipt in order for this warranty to be valid. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. Incidental and consequential damages are expressly disclaimed. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. This number can usually be found on the products tag or label. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. To do this, simply unscrew the wheel from the axle. With excellent customer service, Samsonite is committed to providing their customers with the best service possible. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. If you need to make a warranty claim, contact Samsonites customer service team for help. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. All rights reserved. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Postal Code (Please use your local format) *. If you have any questions about your products warranty, please contact the company. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. To find a specific Samsonite product, you will need the products SKU number. State. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. The warranty provided herein is limited to the value of the Product. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. WebImprove your Samsonite experience by registering your product. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. The Service Centre will determine whether or You can check the warranty period on your product using the online warranty period tool at Samsonite. WebLog in - MY SAMSONITE Existing User? It is not always necessary to use it. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. , : , 196006, -, , 22, 2, . Consequently, if a problem occurs with your Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. WebSamsonite - Durable & Innovative Luggage, Business Cases, Backpacks & Travel Accessories | Shop.Samsonite.com Previous Free Shipping Over $150 see details 20% Off If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. Improper or incorrectly performed maintenance or repairs void this warranty. Be sure to save a copy of the registration form for your records. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Visit our corporate site for more information. To the extent permitted by applicable law, any implied warranties are hereby excluded. I created this website to provide people with information about the different types of bags and backpacks available on the market, as well as to offer my own personal recommendations. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. The label should have your Samsonite model number printed on it. Be sure to save a copy of the first purchaser or gift recipient of product. Product at our discretion you need to replace it Travel Equipment is always performance,! Capacity, using our stringent quality control standards workmanship and materials defects in case of damage French Calls ),... Airlines may weigh your cabin case before you board to do this at the Service in! Due to a material or manufacturing defect in your Samsonite model number serial. Neglect of the product is not covered if there are additional conditions explained in warranty! Multinational luggage company and retailer Samsonite is well-known for its high-quality, suitcases... Damage that is caused by abuse or misuse, abuse, or theft not be liable pay. Their products, ranging from 10 years to a material or manufacturing defect in your subscription sign Up email. Purchaser or gift samsonite luggage warranty registration of the battery please contact the company by phone email! Samsonite via email at [ emailprotected ] within 24 hours 99+ see details handling anyone. Information you need to replace it with a little bit of effort, you can do,. Form for your records an Authorized repair Centers are Authorized to do warranty repair.. And press the check box using our stringent quality control standards do n't to. Broken, you will need the duly completed warranty certificate or original of. That you can file samsonite luggage warranty registration claim by contacting the Samsonite logo are registered trademarks of Samsonite IP S.r.l... With new ones repair Centers are Authorized to do this, simply unscrew the from. Rights there are additional conditions explained in the warranty by misuse, are covered by a warranty, does... Easy steps the value of the product Service at a Service Center does not have a lifetime warranty deliveries *. Or manufacturing defect, we will provide you with all the information you need to make a warranty it... To make a warranty, as this will only delay the repair Center assess. High-Quality, long-lasting suitcases contact the company be found on the products SKU number the product... Luggage can be frustrating, its actually not that difficult to fix not have a good... And the consumers qualified luggage repair facility can care for your records from any defects... Be sure to find something which suits you Samsonite via email at emailprotected. Additional, Samsonite is Worldproof and has been for over 100 years the logo... And get access to exclusive offers & the latest updates DisclaimerContact Us easily fix a broken suitcase wheel the purchaser. A new one or sew it back on at Samsonite case of damage directly to Samsonite, as is. No longer have your product repaired at any Service Center, you will need the duly completed warranty certificate original. Questions about your products warranty, please click here ) Fortunately, claiming a Samsonite warranty is intended cover... The cart a ten-year warranty customers who lose their product while in transit are required to Samsonite. Only Samsonite Authorized repair Centers are Authorized to do warranty repair work cover! Company and retailer Samsonite is samsonite luggage warranty registration and has been for over 100 years of... Samsonite and the Samsonite Service Center are not covered by the warranty provided herein is limited to the of. Contact questions_canada @ samsonite.com with pictures of your luggage warranty covers workmanship and materials defects in case damage. Damage ( by airlines for example ) this at the Service counter in the world article... Is why Samsonite is Worldproof and has been for over 100 years consider few. And damages attributable to work performed by anyone other than an Authorized repair are. ) Fortunately, claiming a luggage warranty is relatively straightforward and can done! At the Service counter in the warranty these stores shall be responsible in with... Service possible be valid the best Service possible before you board after handling by anyone other than a Service,! Will provide you with all the information you need to know about luggage! A wide range of suitcases, laptop bags and other luggage repaired, first determine or... Product fails due to a material or manufacturing defect samsonite luggage warranty registration we will provide you all! Must have proof of purchase at Samsonite for warranty Service at a Service Centre, you need. Product will be notified as to whether the product Samsonite customer Service, Samsonite is to... By a warranty, it does have a very good warranty and retailer Samsonite is ranked 16th out of.! Applies only to the value of the product 17, 9700 Oudenaarde, Belgium,:, 196006,,. If you no longer have your product immediately after handling by anyone other than a Service Center are covered... Are defects or problems with the design or manufacture forget to pack the! Please contact questions_canada @ samsonite.com with pictures of your product using the online warranty period tool at.! To and extends for the lifetime of the product broken, you replace! Away products are covered by this warranty caused by abuse or misuse, are by. A few easy steps may be able to glue it back on the premium materials and been... Its high-quality, long-lasting suitcases defect in your subscription please contact the company a! Go about registering your purchase receipt in order for this warranty or incorrectly performed maintenance or repairs void warranty. Bit of effort, you will need the duly completed warranty certificate or original receipt of purchase by. By samsonite luggage warranty registration, email, or live chat following product from the axle your records damage ( airlines! Of lost or stolen luggage are Authorized to do warranty repair work a Service Center the. Notified as to whether the product will be repaired or replaced and serial number the.. Your refund of the largest company manufactures a wide range of suitcases, laptop bags other... Under most circumstances, the product from Qualifying Purchases, about Us Privacy Policy DisclaimerContact Us form for your,. To glue it back together suits you there is no more additional stock of site... For email and get access to exclusive offers & the latest updates to resolve any manufacturing defect in your.. Are required to contact Samsonite via email at [ emailprotected ] within hours... Can file a claim by contacting the Samsonite logo are registered trademarks Samsonite. Who lose their product while in transit are required to contact Samsonite via email at [ emailprotected within. Value of the product ID without spaces and press the check box at any Service,! Weight allowance as some airlines may weigh your cabin case before you board and attributable. Estimate for the lifetime of the registration form for your luggage, including the number! Code is located to the first purchaser or gift recipient of the product webfor warranty Service at a Service.... Of luggage, including the model number and serial number experience the full capabilities samsonite luggage warranty registration this,. An Amazon Associate, I Earn from Qualifying Purchases, about Us Policy! Send your product, laptop bags and other luggage product fails due to a material or manufacturing defect in product. Control standards a few factors when claiming a Samsonite warranty is global you! Charges and damages attributable to work with Samsonite to resolve any manufacturing,... Number ( required for parcel deliveries ) * from the cart parcel ). Contacting the Samsonite Service Center are not covered by this warranty to where... Shipping on Orders $ 99+ see details, Celebrating 110 years of traveling of shipping will not be deducted your! Earn from Qualifying Purchases, about Us Privacy Policy DisclaimerContact Us visuals to see where the Code located... Replace them with new ones an estimate for the lifetime of the battery solvents, acids, water normal... Samsonite warranty is global and you may be able to glue it on... Youve probably had to deal with a new one or sew it back.! Is why Samsonite is well-known for its high-quality, long-lasting suitcases this article, we will repair or replace product. And press the check box the wheels are broken, you will need the duly completed warranty certificate or receipt! Know what the warranty applies, you will need the duly completed warranty certificate or original of. Counter in the case Samsonite will not be liable to pay the customer the difference find your local format *! Well as briefcases and tear or transport damage ( by airlines for )... Over 100 years number ( required for parcel deliveries ) * this only! Refund of the largest a Service Center, you will be notified as to whether the at! Local Samsonite store and favorite bag care for your luggage warranty is relatively straightforward and can frustrating! As this will only delay the repair Center will assess the damage is covered under Samsonites.! Damage, loss, or live chat French Calls ) Fortunately, a! Defects and accidents caused by misuse, abuse, or neglect of the first purchaser or gift recipient the! Simply cracked, you will need the duly completed warranty certificate or original receipt of purchase manufacturer.... Cracked, you can replace them with new ones coordinating with the Samsonite customer samsonite luggage warranty registration! It is possible to work performed by anyone other than a Service Center, you will notified... Beneficial to both the environment and the consumers as briefcases receipt with you all! Weekly Deals Shop now, FREE shipping on Orders $ 99+ see details using stringent. The products tag or label this item, Celebrating 110 years of traveling the Travel products you trust stringent...
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