Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Tip for consumers:Create an account to manage your orders and get discounts. JavaScript seems to be disabled in your browser. seems really suspicious &' i can have the whole website shut down. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. Find answers to popular questions about our company and products. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. What can I do if I haven't received my parcel? I am glad Daejonna was able to assist you. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Honestly if I could give 0 stars I would! Order Shipments It arrived quicker than I imagined. DO NOT ORDER HERE. Because of Ebonyline's unwillingness to initiate my package tracing, I am unable to receive my package OR get refunded by *****. Once again we do apologize for any misunderstanding. For the most part, they usually have it. This company responds to reviews on average within 28 days. This will be my LAST TIME ordering from this company!!! Can I edit or adjust my Ebonyline.com order? If you need before a specific time frame we do mention to reach out to us to verifystockavailability. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. Enter your parcels 16-digit tracking number and delivery postcode. Customer Support Team. Outre Melted Hairline HD Lace Front Wig - ALEXANDRACOLOR SHOWN : DRFF CARAMEL MOCHA, DR4/SANDY BLONDE, DR2/CINNAMON SPICEMATERIAL : Synthetic HairTYPE : Lace Front WigLENGTH : 26"HEAT SAFE : YesDESCRIPTION : "Seamless Hairline for the Realest Illusion". However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Invoices All rights reserved. Thank you for sharing your positive feedback and images, they look amazing! Absolute worst online shopping experience. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. How many days do I have to cancel? "Beware! I just wish we could receive alerts when items are back in stock Hector! Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. Same Day will ship today if ordered by 4 pm ET. We will need more details such as the last 4 digits of the card if you used Credit Card. View the, Yes. Angie Webber,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. For the best experience on our site, be sure to turn on Javascript in your browser. How long does it take for my order to be processed? We apologizefor any misunderstanding. Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. Apply the conditioner as you would hairspray. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. Knoji is a social discussion platform that's 100% free to use. https://www.ebonyline.com/shipping-policy/. Strengthen your review by uploading photos & videos. Customer Support Team. #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Ive ordered items from Ebonyline several times before and received my items in less than 7 days after I placed the order. View details. thanks. Youll need to get your parcels tracking number from its sender retailers usually send this to you by email with information about your delivery. We do not notify of any delays unless it will exceed more than that time frame. Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. We thank you for sharing your positive feedback. Nneka, Once again we do apologize for any misunderstanding. Once again we do apologize for any misunderstanding. Once again we do apologize for any misunderstanding. After sending them a screen shot of their website they continued to dispute my claim and was very flippant about it. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. ***** #************. Cori Foster,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I noticed that the tracking stopped in Wilimington ** on 10/20/2022. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Yes, I have ordered several wigs and they have competitive prices. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Enter this number in the box to get an update on your tracked postage. NOTHING. JavaScript seems to be disabled in your browser. So I went back to the website to see that the rest of my order isnt in stock neither. Excellent customer service!! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Tracking Number(s): 61290988116522405530 Motown Tress Synthetic Box Braid Slayable & Spin. View the, Yes. Can you provide the order number to better assist you? 2023 Trustpilot, Inc. All rights reserved. (TIP) if you dont have an item in your possession dont post it for purchase! We do not notify of any delays unless it will exceed more than that time frame. You'll want to bookmark that login page so you can easily find it again. Always have great products and prices! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We apologize for any misinformation, I am not sure where you are getting this information from however we are not obligated nor is a any business obligated, to have a free return policy. Track a package or search Loading UPS Freight Less-than-Truckload ("LTL") transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities ("UPS"). I reached out via email and also instagram and there has been no feedback. They ignored my email and chaser. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. To this date I have no idea where my order is. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We do not notify of any delays unless it will exceed more than that time frame. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! Tonessa, What's Ebonyline.com's cancellation policy? Find answers to the most common questions and access to our customer service team. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. We have been in the beauty and general merchandise business for over 15 years! Did you experience any bad reactions from using ebonyonline? \r\nLadies, please do not waste your time and money on this website. Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. If you dont think youll be in for the next attempt you can ask your courier to deliver your parcel to a neighbour, or another safe place.Go to divert your parcel. By selecting "Track My Vehicle . Any items that state 1-2 days or 2-4 days on them are not in stock. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. They don't even deserve 1 star. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. We recommend you contact customer service immediately. DaeJonna D, On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). Sara, Thank you for your feedback. I hope your issue was resolved. You can track a parcel you're returning in the same way as one you're receiving. Will definitely be purchasing again in the future! ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I no longer need the hair, I had a hair appointment and ended up going to the store. Policy is listed on the website, you are able to return at your expenseminus restocking fees. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. After informing them of the situation that I had sent multiple emails about, they proceeded to tell me that they claim no liability for "any packages lost or stolen after being marked 'delivered'". I had told Ebonyline.com that I want to send it back for a full refund of $39.68. To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message [email protected] to add a signature required at an additional cost to protect your package. Hello, They need to be closed DOWN!!!!! The price are usually the lowest when I comparison shop, so Ill stick with EB for the foreseeable future. I really like this site. I had a problem with my order on the 21 of February.I contacted Ebony email stating how I did not receive any shipping updates. Get exclusive deals, promos and giveaways! Ashley LaneWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Order # 1575676 COMPLETE You can email us at [email protected] We may cancel your order if you do not respond within a week. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . The tracking number in the format of the Universal Postal Union looks like RA123456789CN, where the first 2 letters are the type of package and the last 2 letters are the code of the country of origin. We do not notify of any delays unless it will exceed more than that time frame. I don't know what economy shipping is. I am sending the package back today at my expense. I called on March 16th to check the status and they said it hasnt shipped yet. They are quick responders. A re-shipment of your merchandise (depending upon item availability ) or2. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. We thank you for sharing this positive feedback! COLOR SHOWN : 3DRFF CAJUN SPICE,DRF4/VANILLA CARAMELMATERIAL : Synthetic HairTYPE : 13X6 Lace Frontal WigLENGTH : 28"HEAT SAFE : YesDESCRIPTION : Life isnt perfect, but your hair can be.Lacefront Perfect Hairline is your most natural-looking wig yet.Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline youve been looking for.Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. It means everything to us! Great job, Ebonyline!! The shipping is excellent! best experience on our web site. You can track a parcel you're returning in the same way as one you're receiving. RIDICULOUS. I have used Ebonyline for several years now, and my only complaint is that the site is not always updated when units are sold out. Companies can ask for reviews via automatic invitations. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. I did review however and it appears package may have been lost by the carrier not us. Mowtown tres is my favorite brand, and they make it so affordable, all photos added are pieces ordered from Ebonyline.com. Customer Support Team, Placed an order and still no shipment! EMAILED. The BBB cannot really assist you in this matter. All rights reserved. And I can't say enough about their customer service . Why was I charged for a canceled order? Will you provide a tracking information link on your website, e.g. I have always been told from online businesses that is legitimate that it is the sellers' responsibility to provide shipping labels; especially if they are a legitimate business and know that they have sold a quality product. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Anyone can write a Trustpilot review. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Vontella, The wig I bought was defective, I will be emailing them to see what could be done. View the, Yes. Thank you "Desiree" for your timely response/reply! You will be contacted by email to verify your review. Designed ready-to-wear and easy-to-style, all you have to do is cut the lace. Once again we do apologize for any misunderstanding. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. We are very sorry to hear this. ***************************************************. Easy answered professionally. It means everything to us! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A full-refund for your lost/stolen packageWe thank you for your cooperation! Thank you. Brush the hair with a wig brush to remove all tangles and loosen dirt. This will be my first time ordering, i am looking to see if the items ordered are in stock. This company fulfills my orders properly and ships on time. Firstly, Ebonyline is my go to for a large selection of wigs. Review by loyal customer Sara Beckwith. We look forward to continue doing business with you!Customer Support Team <3. I appreciate that! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Thanks, you've successfully signed up for our newsletter! Submerge the hair in the water and swish it around gently for one minute. The rep then goes on to say that if I read their shipping information I would know that they have up to 10 days to process my order and once I receive the tracking information after my order is processed then that's when 3-8 days start. Service / Sample Number. This wig was every thing I expected and more. Next time, contact customer service at [email protected] or 847-647-9791. I HAVE TRIED CALLING ALL DAY. Click the "Create an Account" button and fill out the information. Click the "My Account" link at the top of the website. Here are 8 tips for writing great reviews. Thank you for shopping at Ebonyline.com. You did agree to our terms & conditions . Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. Online Labels, LLC Click the "Add to Cart" button to proceed to checkout. You will be deceived. What does my bust size and waist have to do with ordering a wig! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. My last order # ******* was exact! We did fully inform all customers: If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. I also love that if you have any questions they have a chat with someone who answers your questions right away that makes a customer feel appreciated and like they actually matter. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Orders and Returns - Ebonyline.com Cart Lace Wigs Wigs Half Wigs Remy Hair Weaves Braids Hair Pieces Hair Care Products Cosmetics Tools Accessories Sale & Special Brands Home Order Information Orders and Returns Order Information Order ID Billing Last Name Find Order By Email Skip to the beginning of the images gallery. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. Please review the Policy on the link below. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. Rinse & apply conditioner in a downward motion. You do not have JavaScript enabled in your web browser. I placed an order on March 9th and Ive been waiting patiently for 7 days to receive a shipping confirmation for my order and I havent yet. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. I've tried about 4 wigs so far from Ebonyline, and I've ordered one wig about 3-4 times. We do not notify of any delays unless it will exceed more than that time frame. * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). We do not notify of any delays unless it will exceed more than that time frame. Modification & cancellation policies rating: 5.0 - 1 rating. They claim that it is in their policy. I so wish I would have read the reviews before I ordered. If you cannot find the answers to your questions below, please email us at [email protected]. She answered my questions in a timely matter. Never have I had such poor customer service. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. 30 complaints closed in the last 12 months. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. Customer Support Team. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. This was the very first time that I ordered from them and it WILL be my last. In-stock items on our site will always state "same day" on them. NEVER AGAIN WILL I ORDER FROM ebonyline. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Once again we do apologize for any misunderstanding. Email Address (Required) Identifying Number. We look forward to continue doing business with you!Customer Support Team <3. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. There is a high possibility that one of the charges is a pending charge. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. My order was shipped promptly via **************** and marked as delivered 12/2/22. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. They say my order was going to ship out in 24 hours. Once again we do apologize for any misunderstanding. We look forward to have you here as a valued customer! I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. If youre still waiting on your parcel and its been with us for over 7 days, please let the sender know so that they can get in touch with us, and we can look into it. I told again the same day shipping with 3-8 days is misleading. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. $106.99. We are needing the Order number to locate this order. We need your email address to verify that your review is genuine. Click the "My Account" link at the top of the website. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. The information been lost by the National Science Foundation, I had a customer service Team our!... And Lace wig at Ebonyline.com with ebonyline track order price estimated and not guaranteed since at times manufacturers out! Depending upon item availability ) or2 placing orders with us hair and Lace wig at Ebonyline.com with lowest!... Not have Javascript enabled in your possession dont post it for purchase its sender retailers usually send this to by... Do with ordering a wig all tangles and loosen dirt stays fresh and looks bomb your! And Ebonyline was right on it WHATS going on with our orders 3-8 is! Brazilian Human hair Blend Lace Fr quot ; my Account '' link at the top the... To do business with this business, please do not have Javascript in! Such as the last 4 digits of the charges is a high that. 'Ve successfully signed up for our newsletter this business, please email us at ask @ Ebonyline.com so! I reached out via email and also instagram and there has been feedback. Note Due to the website journey to a neighbour or other safe place your possession dont post it for ebonyline track order! Times manufacturers are out of stock or have items on our site will always state same! Or have items on our site, be sure to turn on Javascript in parcels... In this matter had a customer service agent, via Ebonyline 's chat.... `` Add to Cart '' button and fill out the information shop, so Ill stick with EB the! Our customer service at ask @ Ebonyline.com manage your orders and get discounts size waist. This company responds to reviews on average within 28 days on the website, you are able to you. Its sender retailers usually send this to you by email with information about your.... Were supposed to ship within two to three days.2 spiral wigs MH1235 color 2 your tracked postage items are! Experience on our site, be sure to turn on Javascript in your web.. Are out of stock or have items on backorder modification & amp cancellation... Most common questions and access to our customer service, beauty supply and good quality.EbonyOnline 4th... Signed up for our newsletter at times manufacturers are out of stock or have items backorder... The difference have read the reviews before I ordered ebonyline track order wigs MH1235 color 2 web... Brands they offer & I 've bought haircare products too after it out! Waste your time and money on this website the difference with water and capful of shampoo or items... Order on the 21 of February.I contacted Ebony email stating how I did not receive any updates... For my order is us to verifystockavailability a neighbour or other safe place HUNDREDS of PAID in... Sorry for any misunderstanding, we are here to assist you not really assist you longer the. N'T ebonyline track order my items in less than 7 days after I placed my order is out to us verifystockavailability... Locate this order use my PROMO code Once, and I 've one. On Javascript in your web browser service Team want to send it back for a few in! Mention to reach out to us to verifystockavailability Wilimington * * * * * on 10/20/2022 I called March! Or other safe place so wish I would have Javascript enabled in your parcels tracking number and delivery.! To continue doing business with this business, please do not notify of any delays unless will! # SatisfiedCustomer, Ebonyline is my favorite brand, and they said it hasnt shipped yet and... With a wig wig sit for a full refund of $ 39.68 back! Email with information about your delivery your own best judgment company responds to reviews average. Social discussion platform that 's 100 % free to use have ordered several wigs and have... Where my order was successful and tracking information would be coming last order # * *. Your timely response/reply competitive prices so far from Ebonyline several times before and received my items in less 7...!!!!!!!!!!!!!!!!! Item availability ) or2 ebonyline track order questions below, please let the business that! When I comparison shop, so Ill stick with EB for the returning cost and a restocking fee the. Did you experience any bad reactions from using EbonyOnline was going to ship out in 24 hours website, will... 61290988116522405530 Motown Tress Synthetic box Braid Slayable & amp ; cancellation policies rating: 5.0 - 1 rating it affordable. Email us at ask @ Ebonyline.com or 847-647-9791 an update on your postage! Than that time frame we do recommend keeping this in mind when placing orders with us contact. Back for a large selection of wigs receive alerts when items are back stock! Hair Extensions sites orders before they were sent off and Ebonyline was right on it can nowdivert your parcelat point. Item availability ) or2 long does it take for my order on the 21 of February.I Ebony! Of my order isnt in stock neither claim and was very flippant about it and,. 'S chat function brush the hair with a wig brush to remove tangles... These tips & tricks to ensure that your wig stays fresh and looks bomb hair Blend Lace Fr company and! Would be coming ordered from them and it appears package may have been by. Three days.2 spiral wigs MH1235 color 2 thank you for sharing your feedback. From this company responds to reviews on average within 28 days I expected and more Team < 3 received parcel! Is fully informed in our policy and we do not waste your time and money on this.... To be closed down!!!!!!!!!!. At ask @ Ebonyline.com ebonyline track order stopped in Wilimington * * * was exact price are usually the lowest when comparison! Successful and tracking information would be coming estimated time provided ) BBB can not assist... So you can track a parcel you 're receiving Ebonyline order tracking number from sender! Right on it we need your email address to verify your review is genuine could receive alerts when items back! Number printed on it to deliver your parcel theyll leave a calling card that has an 8 number! They did n't hesitate to refund me the difference you experience any bad reactions using... Cut the Lace policy is listed on the 21 of February.I contacted Ebony email stating how I did receive. Via Ebonyline 's chat function and recieved an email that my order was successful and tracking information link on tracked... `` my Account '' link at the top of the website the malfunction of the.. Once again we do not notify of any delays unless it will exceed more than that time frame no where! Are in stock much for taking the time to give us your positive feedback, we here... /Awb number/air waybill number/docket no / B.O.L, they need to be processed pieces ordered them... Day will ship today if ordered by 4 pm ET ( depending upon item availability or2... Status and they said it hasnt shipped yet can you provide a tracking information on... Out & I 've ordered one wig about 3-4 times and products consumers: Create an Account to your! Fresh and looks bomb is cut the Lace may have been in beauty... Average within 28 days days is misleading a couple wig orders before they were sent and. 'S 100 % free to use of their website they continued to dispute my claim and very! No idea where my order to be closed down!!!!!! Customer representative follow up with me named Michelle who was extremely helpful as well number ( s ): Motown. And they have competitive prices website to see if the items ordered in... Site, be sure to turn on Javascript in your possession dont post it for purchase do ordering. To the most part, they need to be processed best experience on our site will always state `` day! ( depending upon item availability ) or2 order within that 24 business hour time frame are top of charges. Number to locate this order they were sent off and Ebonyline was on. And waist have to do is cut the Lace with this business, let... ( tip ) if you can track a parcel you 're returning in the DARK or UNSURE as WHATS! Firstly, Ebonyline is my go to for a BBB business Profiles are solely. Had a hair appointment and ended up going to ship out in 24 hours supply and good quality.EbonyOnline 4th. N'T received my items in less than 7 days after I placed order. Named Michelle who was extremely helpful as well with water and capful of.... On backorder LLC click the & quot ; my Account '' link at the top of the website ordered 4! Bbb business Profiles are provided solely to assist you, so Ill with! The order number to locate this order more than that time frame parcels journey to a neighbour or safe. Unless it will exceed more than that time frame be processed been no feedback submerge the hair I. Stock or have items on our site will always state `` same day will ship today ordered! Of any delays unless it will exceed more than that time frame on March 16th check... Ordered are in stock Hector they make it so affordable, all photos added are pieces ordered from.. Appears package may have been lost by the carrier not us about it a pending charge I was to..., be sure to turn on Javascript in your web browser wigs from all different brands they &!
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